Changed your mind?
You may return your order within 14 days of delivery for a refund or a size exchange. We’re here to make the process as simple as possible.
How to Return Your Order
- Contact our Customer Care team at hello@thetwistan.com and include your order number.
- We will send you the return instructions and any required documentation.
- Pack the item securely and return it by following the instructions provided.
- Once we have received and inspected your return, we will process your refund or exchange as quickly as possible.
Please contact us before returning your order. This allows us to provide the correct return instructions and any required documentation to ensure your return is processed smoothly.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- Undamaged
- Returned in their original packaging with all original tags attached
Return Shipping
Return shipping costs are the responsibility of the customer unless you have received a faulty or incorrect item.
If you have any questions, our Customer Care team is happy to help at hello@thetwistan.com.