Frequently Asked Questions
Manufacturing
Where are The Twistan pieces made?
The Twistan works with carefully selected production partners focused on quality craftsmanship, structure, and attention to detail.
We prioritize small-batch production and intentional construction over mass manufacturing to ensure each piece reflects the brand’s design philosophy.
What materials do you use?
The Twistan works primarily with carefully selected stock fabrics to reduce unnecessary overproduction and material waste.
By using existing high-quality fabric stocks, we create limited production runs rather than mass-produced collections. This approach allows each piece to remain more intentional, exclusive, and environmentally conscious.
Our focus is on materials that offer structure, comfort, durability, and refined everyday wearability.
discounts & promotions
Do you offer promotions or seasonal discounts?
The Twistan occasionally releases limited promotions and exclusive offers to subscribers and community members.
To stay informed about upcoming releases and offers, we recommend joining our newsletter and following us on Instagram.
Can discount codes be combined?
Unless otherwise stated, discount codes cannot be combined with other offers or promotional campaigns.
ordering
How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery times depend on your location and selected shipping method. Once your order has shipped, you will receive tracking information via email.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us – hello@thetwistan.com – as soon as possible after purchase.
We’ll do our best to accommodate changes before the order is processed and dispatched.
general questions
How do The Twistan pieces fit?
Our silhouettes are designed with intentional proportions, structure, and ease of movement in mind.
Fit may vary depending on the piece, so we recommend reviewing the size guide available on each product page before ordering.
What makes The Twistan different?
The Twistan creates elevated essentials shaped by subtle structural details, refined minimalism, and intentional design.
Rather than following trends, we focus on timeless pieces designed to feel quietly distinctive and naturally wearable.
Still have questions?
Contact us at hello@thetwistan.com and we’ll be happy to help.