Please read these General Terms and Conditions carefully, as by placing an order through our
website, you acknowledge and accept the terms set forth in this document.
If you have any questions regarding the use of our webshop, the ordering process, our products,
or the content of these General Terms and Conditions, you may contact us using the following
details: This document constitutes the General Terms and Conditions applicable to the website
and email-based sales channels operated by Wewaco Fashion Kft. (Brand: TWISTAN)
Registered office: 8900 Zalaegerszeg, Telekalja utca 24.
Hungary Company registration number: 20-09-077376
VAT number: 28988896-2-20
Email: hello@twistan.com
Managing directors: Elek Wettstein and Anett Wettstein
Bank Account (IBAN): HU04117634955774588600000000
SWIFT/BIC: OTPVHUHB
Billing system: Billingo
These Terms apply to the sale of physical products and services offered by Wewaco Fashion Kft.,
including custom-made garments and accessories, regardless of whether the purchase is made
by a private individual (consumer) or a business entity.
1. General Information
These General Terms and Conditions form an integral part of the contract concluded between the buyer (hereinafter referred to as “Customer”) and Wewaco Fashion Kft. (Brand TWISTAN)
The contract language is English and it does not constitute a written contract filed by the Seller. By placing an order, the Customer expressly accepts and agrees to be bound by these Terms.
Scope of the Terms and Acceptance
In addition to the relevant legislation, the content of the contract concluded between the Customer and the Seller is governed by these General Terms and Conditions. This document sets out the rights and obligations of both parties, the conditions for entering into a contract, the terms of payment and delivery, applicable deadlines, liability provisions, and the conditions under which the right of withdrawal may be exercised.
By submitting an order, the Customer acknowledges and agrees that these General Terms and Conditions are an integral part of the sales agreement.
Applicable Laws and Regulations
This document has been prepared in accordance with the following laws and regulations:
- Act CLV of [year] on Consumer Protection
- Act LXXVI of [year] on Copyright
- Act CVIII of [year] on Certain Issues of Electronic Commerce Services and Information Society Services
- Government Decree 151/2003. (IX.22.) on the Mandatory Warranty for Durable Consumer Goods
- Act CXII of [year] on the Right to Informational Self-Determination and Freedom of Information
- Act V of [year] on the Civil Code
- Decree 19/2014. (IV.29.) NGM on the Procedural Rules for the Handling of Warranty and Guarantee Claims in Consumer
Contracts - Government Decree 45/2014. (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses
- Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR)
- Regulation (EU) 2018/302 of the European Parliament and of the Council on addressing unjustified geo-blocking and
other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the
internal market
Note: Year of each national act should be inserted according to your jurisdiction if published
online.
Language and Format of the Contract
The language of the contract is English.
Formation of the Contract
The contract between the Customer and Wewaco Fashion Kft – Twistan is concluded upon the
submission of an order and the acceptance of these General Terms and Conditions.
- Scope of Products and Services
TWISTAN offers small-batch, premium fashion garments. Each piece is thoughtfully designed
and produced with care, and is available only in limited quantities. Purchases may be made by
individual consumers or business customers. - Ordering Process
Order Processing and Contract Formation
Orders may be placed at any time via our webshop or by email. Upon submitting an order, the
Customer will receive an automatic confirmation email, which acknowledges receipt of the
order. This automatic response does not constitute acceptance of the Customer’s offer.
If the Customer does not receive the confirmation email within 24 hours of submitting the
order, they are advised to contact us directly, as a technical issue may have occurred and the
order may not have been registered in our system.
The contract is concluded upon the second confirmation email, in which we explicitly accept the
Customer’s offer.
For custom-made products, a quotation request is required. The contract becomes final only
when the Customer formally accepts the quotation in writing.
Correction of Data Entry Errors & Responsibility for Provided Data
Before confirming the order, the Customer has the opportunity to review and correct any input
errors. The Seller shall not be held liable for incorrect or inaccurate information provided by the
Customer.
The invoice and delivery will be issued based on the information supplied at the time of order.
By placing an order, the Customer acknowledges that any losses or additional costs resulting
from incorrect data may be charged to them. The Seller accepts no liability for non-
performance resulting from incorrect or incomplete data.
If the Customer discovers incorrect data in the confirmation email, they are required to notify
the Seller within 24 hours.
- Payment Terms
All prices are shown in EUR and include VAT where applicable. Payments are made via bank
transfer or Stripe. Payment information is sent after order confirmation. Production or delivery
starts once the full payment (or advance, if required) is received.
Bank Account Details:
- IBAN: HU04117634955774588600000000
- SWIFT/BIC: OTPVHUHB
Prices:
All prices are listed in EUR (Euros). Prices include VAT (gross prices). We reserve the right to
change prices at any time.
- Shipping and Delivery
Orders are shipped by DHL using reliable and trackable delivery methods. Shipping fees are
determined based on the current pricing list available on the partner’s official website. We
reserve the right to make changes at any time.
Delivery Areas:
- European Union (EU) countries
- International, non-EU countries
Shipping Costs within the EU: - Free shipping for orders over €200
- €10 shipping fee for orders below €200
Shipping Costs outside the EU (indicative): - UK, Switzerland: €20–30
- USA, Canada: €30–40
- Asia (Japan, South Korea, Singapore): €35–50
- Australia, New Zealand: €40–55
Estimated Delivery Times: - Within the EU: 1–3 business days from dispatch
- Outside the EU: 3–7 business days, depending on destination
Customs and Duties:
All non-EU deliveries are shipped under DAP/DDU terms. The recipient is responsible for any
applicable customs duties, taxes, or import charges in accordance with the regulations of their
country.
- Right of Withdrawal / Termination
Reservation of Rights – Non-Delivery Cases
If you have previously placed an order with us and failed to accept the parcel upon delivery
(excluding cases where you have validly exercised your statutory right of withdrawal), or if the
parcel has been returned to us marked as “Unclaimed,” we reserve the right to fulfil future
orders only if the full purchase price and shipping costs are paid in advance.
Consumer Information Based on Government Decree 45/2014 (II.26.)
Right of Withdrawal for Consumers
Under Section 8:1 (1)(3) of the Hungarian Civil Code, a Consumer is defined as a natural person
acting outside their trade, profession, or business activity. Legal entities are not entitled to the
right of withdrawal without justification.
In accordance with Section 20 of Government Decree 45/2014 (II.26.), Consumers are entitled
to withdraw from a contract without giving any reason within 14 calendar days from the date
of receipt of the goods in case of a sales contract.
Consumers may also exercise their right of withdrawal at any time between the conclusion of
the contract and the receipt of the goods.
If the contract is concluded upon the Consumer’s offer, the Consumer has the right to withdraw
the offer before the contract is concluded, thereby cancelling any obligation related to that
offer.
Declaration of Withdrawal – Consumer Rights
Pursuant to Section 20 of Government Decree 45/2014 (II.26.), the Consumer may exercise the
right of withdrawal by submitting a clear declaration of intent to withdraw from the contract.
Validity of the Declaration
The withdrawal shall be deemed valid if the Consumer sends their withdrawal declaration within
the 14-day statutory period. The date of sending (postmark or email timestamp) shall be
decisive for meeting the deadline.
Upon receipt of the Consumer’s withdrawal declaration, the Seller shall send an electronic
confirmation acknowledging the exercise and receipt of the withdrawal right.
Seller’s Obligations in the Event of Withdrawal
Refund Obligation
If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree
45/2014 (II.26.), the Seller shall reimburse the full amount paid by the Consumer within 14
days of being notified of the withdrawal.
Refund Method
Refunds will be made using the same payment method originally used by the Consumer, unless
the Consumer explicitly agrees to an alternative method. In such cases, no additional fees or
charges may be imposed on the Consumer.
The Seller shall not be held liable for delays in reimbursement resulting from incorrect bank
account numbers or postal addresses provided by the Consumer.
Additional Costs
If the Consumer chooses a delivery method other than the least expensive standard delivery
offered, the Seller is not obliged to reimburse the additional costs incurred. In such cases, the
Seller shall refund only up to the amount of the standard delivery fee.
Right of Retention
The Seller may withhold the refund until it has received the returned product or the Consumer
has provided verified proof of dispatch.
Cash-on-delivery or postage-due parcels will not be accepted.
Consumer Obligations Upon Withdrawal or Termination
Return of Goods
If the Consumer withdraws from the contract under Section 22 of Government Decree 45/2014
(II.26.), they must return the product without delay, but no later than 14 calendar days from
the date of notification of withdrawal, or hand it over to a person authorized to receive the
product.
Return Costs
The Consumer shall bear the direct cost of returning the goods, which must be sent to the
address provided by the Seller.
If the Consumer terminates the contract after performance has begun, they are required to pay
the Seller a proportionate amount corresponding to the services already provided. The
proportionate amount is calculated based on the total gross contractual value.
Cash-on-delivery or postage-due shipments will not be accepted.
Liability for Diminished Value
The Consumer is liable for any diminished value of the goods resulting from use beyond what is
necessary to establish the nature, characteristics, and functioning of the product.
The Seller is only obliged to provide a full refund of the purchase price if the returned product is
complete, undamaged, and in its original packaging.
Exclusions from the Right of Withdrawal
Please note that the right of withdrawal may not be exercised in the following cases, as defined
in Section 29 (1) of Government Decree 45/2014 (II.26.):
- In the case of a service contract, after the full performance of the service, if the business has begun
performance with the express, prior consent of the Consumer, and the Consumer acknowledged that they
would lose their right of termination upon full performance; - For goods or services whose price or fee depends on fluctuations in the financial market which are beyond
the Seller’s control, and which may occur during the withdrawal period; - For non-prefabricated goods manufactured on the basis of the Consumer’s individual instructions or at
their express request, or for goods which are clearly personalized; - For perishable or short-lived goods;
- For sealed goods which are not suitable for return due to health protection or hygiene reasons and were
unsealed after delivery; - For goods that, due to their nature, become inseparably mixed with other items after delivery.
- 7. Warranty
- When Are You Entitled to Warranty Rights?
- In the event of defective performance, the Seller is obliged to provide a warranty in accordance with
Government Decree 151/2003 (IX. 22.) on mandatory warranty for durable consumer goods. - This mandatory warranty applies to certain durable goods such as technical products, machines, and tools
with a purchase price exceeding HUF 10,000. - Rights and Time Limits Under Warranty
- Warranty claims may only be enforced for goods covered under Government Decree 151/2003 (IX. 22.). No
warranty is provided for items not listed in the decree. - A warranty claim may be submitted within the warranty period.
If the obligated party fails to fulfill its warranty obligations within a reasonable period after being notified,
the claim may still be enforced within 3 months after the deadline set in the notice, even if the warranty
period has expired.
Failure to meet this deadline results in forfeiture of rights. - Warranty claims are subject to the same rules as those applicable to statutory warranty rights (implied
warranty).
The standard warranty period is 1 year, starting on the day the product is delivered or installed (if installed
by the Seller).
For any issues arising after one year, please contact the manufacturer directly. - Three-Day Product Replacement Policy
- In case of purchases made through our webshop/website, you are entitled to a product replacement within
3 business days. According to Government Decree 151/2003 (IX.22.) on mandatory warranty for durable
consumer goods, if you request a replacement within 3 business days, the product shall be considered
defective at the time of sale, and the Seller must replace it without delay. - Exemption from Warranty Obligation
- The Seller is exempt from warranty liability only if they can prove that the defect occurred after delivery.
- Please note that you cannot simultaneously enforce a warranty claim and a claim based on product liability
for the same defect. - Copyright and Intellectual Property Rights
All content on the Website—unless otherwise stated—is the intellectual property of the Service
Provider and is protected by civil and copyright law. Any element of the Website (e.g., online
content, texts, images, designs, animated images, illustrations, code, audio, graphics, videos,
etc.) may only be used with prior written permission from the Service Provider.
Any reproduction, distribution (online or printed), modification, or public disclosure—whether
in part or in whole—without explicit permission is strictly prohibited and may result in legal
consequences under relevant Hungarian and international law (notably the Civil Code, Criminal
Code, and Copyright Act of 1999 – Act LXXVI).
Without express written permission, it is forbidden to:
- reuse, copy, distribute or publicly share any part of the Website for commercial or non-
commercial purposes; - modify, reverse engineer, or attempt to derive source code from the Website;
- claim authorship or use any product, content, or service as if it were your own;
- resell or redistribute any material.
If written permission is granted, the user must credit the original authors (Elek Wettstein and
Anett Wettstein) and refer to the Website as the source.
The Service Provider reserves all rights regarding: - the appearance, promotion, and distribution of products and services featured on the
Website, - the domain names and any secondary domains legally operated by the company.
Any unauthorized use of the Website or its elements, including copying or re-publication, may
incur a penalty of HUF 250,000 + VAT per day.
By engaging in any unauthorized use, the infringing party explicitly accepts this penalty clause
as legally binding.
In addition to the penalty, the infringing party is obliged to compensate the Service Provider for
any other damages or costs arising from the infringement.
- Complaints and Legal Remedies
Consumers may submit complaints regarding products or services using the following contact
details:
- Postal Address: 8900 Zalaegerszeg, Telekalja utca 24., Hungary
- Email: hello@twistan.com
- Phone: +33 6 51 70 11 68
Complaints may be submitted in writing (preferably) or orally. Complaints may refer to the
conduct or actions of persons representing the Seller, omissions, or service quality directly
related to the sale of products.
Oral complaints will be investigated immediately and resolved whenever possible. If the
Consumer disagrees with the outcome or immediate resolution is not feasible, the Seller will
record the complaint in a written report, a copy of which will be sent to the Consumer.
Written complaints will be responded to within 30 days of receipt.
The complaint report must include: - Time, place, and method of submission
- Consumer’s name, address, contact details
- Description of the complaint, related documents/evidence
- Seller’s position (if resolvable on the spot)
- Location, date, and ID number of the record
The Seller shall keep the complaint report and its response for 5 years, and present it to relevant
authorities upon request.
If the Seller rejects the complaint, the Consumer shall be informed in writing about: - the relevant supervisory authority or Conciliation Board,
- their contact details (website, address, phone, email),
- and the Seller’s willingness to participate in alternative dispute resolution.
- Legal Options for the Consumer
Consumer Protection Authority
In case of infringement of consumer rights, Consumers may file a complaint with the Consumer
Protection Authority competent in their place of residence.
More info: https://kormanyhivatalok.hu
Court Procedure
Consumers may pursue their claims through civil court procedures in accordance with:
- the Hungarian Civil Code (Act V of 2013),
- and the Code of Civil Procedure (Act CXXX of 2016).
Conciliation Board Procedure
If the Consumer’s complaint is rejected, they may apply to the Conciliation Board competent in
their region.
Initiating such proceedings requires that the Consumer has attempted to resolve the issue
directly with the Seller.
The Seller is obliged to cooperate with the Conciliation Board: - provide a written reply to the complaint,
- appear at the hearing,
- and ensure the participation of a representative authorized to conclude an agreement.
If the Seller’s headquarters are located outside the county of the competent Conciliation Board,
the Seller must offer a written settlement proposal instead of personal attendance.
Failure to cooperate will result in the Consumer Protection Authority imposing mandatory
fines, from which no exemption can be granted.
Conciliation Board Procedure (Alternative Dispute Resolution)
The Consumer may initiate a procedure with the Conciliation Board.
The application must be submitted in writing (by post, fax, telegram, or electronically via the
Conciliation Board’s website) and addressed to the Chair of the Conciliation Board.
The application must include:
- The Consumer’s name, address/residence, and contact details
- The name and registered office/address of the business concerned
- The Consumer’s position and supporting evidence/documents
- A declaration by the Consumer stating they attempted to resolve the dispute directly
with the business - A declaration confirming that no other conciliation, mediation, or court proceeding has
been initiated - A specific request for a decision from the Board
- The Consumer’s signature
- If requesting a different Conciliation Board than the one assigned based on residence,
this must be specified
The Consumer must attach a copy of any document referenced as evidence.
If an authorized representative acts on behalf of the Consumer, a power of attorney must be
included.
More information: http://www.bekeltetes.hu
- Data Processing
The personal data provided during the purchase process is handled in accordance with the
Privacy Policy published on our webshop: www.twistan.com.
The purpose of data processing is to fulfil the contract and comply with applicable legal
obligations. - Final Provisions
- These Terms and Conditions are effective as of Spet 01, 2025, and remain valid until
revoked. - The Company reserves the right to unilaterally amend these Terms. Any modifications
shall become effective upon publication on the website.
Definitions - Parties: The Seller and the Consumer/Business Client jointly
- Consumer: A natural person over the age of 18 acting outside their trade, business, or
profession - Consumer Contract: A contract where one party qualifies as a Consumer
- Warranty:
o A legally binding guarantee under the Civil Code
o May also include voluntary guarantees offered by the Seller
o Includes mandatory statutory warranties where applicable - Contract: A purchase agreement concluded between the Seller and the
Consumer/Business via webshop or email - Distance Contract: A contract concluded without the simultaneous physical presence of
the parties, using remote communication tools (e.g., email, webshop) - Means of Distance Communication: Tools enabling contract conclusion without physical
presence, such as online platforms, forms, catalogues, or telephone - Product: Any movable goods offered for sale in our webshop, subject to the Contract
- Business: A person acting in the course of their trade, profession, or business
- Webshop: Our online store, through which the Contract is concluded